In line with the business purpose of "innovation, quality first; honesty first, service first", Kunshan Wuzhou Lvneng Environmental Engineering Co., Ltd. solemnly promises to continuously improve the service quality while ensuring the progressiveness, reliability and stability of the equipment, and ensure that customers can get the best service in all aspects, from sales to after-sales delivery, commissioning and opening, equipment maintenance management, technical services, user technical training, etc, Let customers be satisfied and at ease.

1. Ensure that the equipment packaging meets the requirements of moisture-proof, rainproof, rust proof, anti-corrosion and shockproof, and the identification is clear, so that the goods can be safely and timely transported to the site.

2. High quality and fast technical service In order to better ensure the normal operation of the equipment, timely answer users' questions and help users solve problems, the company's maintenance center is responsible for providing technical consulting services for customers free of charge at any time by full-time engineers.

3. The engineer is responsible for the installation, commissioning, opening and testing of on-site equipment. After the equipment is successfully debugged, the Supplier shall provide the user with the test results in writing, and the Supplier's technicians can leave the site only after obtaining the user's consent.

4. Regular patrol inspection Our company regards the patrol inspection system as one of the routine maintenance work, that is, the company organizes the patrol inspection of the operating equipment every half a year. The company's patrol inspection engineers are mainly technicians, with the participation of designers. And listen to the problems and suggestions reflected by the user maintenance personnel, and constantly improve the software and hardware functions and quality of the product.

5. The warranty period of the equipment under the contract is 12 months after the successful installation and commissioning. During the warranty period (except for natural disasters and man-made damage), the cost of parts, components and travel expenses shall be borne by the Supplier. After the warranty period, the company provides lifelong paid service.

6. Establish user files and improve the maintenance center of the product quality company. In addition to providing user technical consulting services, it is also responsible for receiving and collecting user complaints and consulting information, ensuring that the problems and requirements raised by users can be handled in a timely manner, and tracking and verifying the handling. At the same time, user files shall be established to record the use of products, so as to provide basis for future product quality improvement. We will continue to strive for excellence and provide customers with the most satisfactory products and services.

7. Requirements and Suggestions As a user of Kunshan Wuzhou Lvneng Environmental Engineering Co., Ltd., we thank you for your trust in our company. If you have any suggestions and requirements on our products, you should inform us in a timely manner. At the same time, you should carry out regular maintenance according to the operating instructions and maintenance manuals of various products of the company. In case of equipment failure, you should notify our maintenance personnel in a timely manner, so as to find and deal with it in a timely manner, And make daily records of the equipment operation station. We believe that through communication and cooperation between both parties, the equipment will be well maintained.